Australia's oldest and most experienced
share accommodation service - since 1987

Flatmate Finders privacy policy

We're committed to protecting your privacy and the security of your information. Your information is only used by Flatmate Finders for the purpose of providing this service. The following privacy policy describes how we manage and protect your information.

Data collection

Flatmate Finders undertakes to collect Your Data by means that are:

  • fair;
  • legal; and
  • transparent.

If you visit Flatmate Finders' web-site, your web-browser automatically discloses, and Flatmate Finders' web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.

Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in 'cookies' and submits them each time you request a web-page within a particular domain (such as Flatmate Finders.com.au). This data may or may not be sufficient to identify you.

If you disclose personal data to Flatmate Finders in conjunction with an identifier such as your name or your credit-card details, Flatmate Finders will collect Your Data. Moreover, any data that becomes available to Flatmate Finders through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become Your Data.

Subject to the qualifications immediately below, Flatmate Finders undertakes to collect Your Data from you and not from other parties. This undertaking is qualified as follows:

  • where Flatmate Finders reasonably considers that the protection of its financial interests requires that it gather Your Data from other sources, or from additional sources. This applies in particular where Flatmate Finders
    has a lending exposure to you, and seeks information about your creditworthiness;
  • where Flatmate Finders reasonably considers that its capability to deliver quality services to you will be
    materially enhanced by gathering YourData from other sources. This applies in particular to consumer
    profile data.

Where Flatmate Finders collects Your Data from sources other than you, it undertakes:

  • to do so only by legal means;
  • to do so only with your Consent; and
  • to declare to you what sources it uses, and under what circumstances.

Flatmate Finders undertakes to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as 'to support our operations'.

Data security

Flatmate Finders undertakes to store Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

Flatmate Finders undertakes to store Your Data only in jurisdictions where data protections are at least equivalent to those required under the OECD Guidelines.

Flatmate Finders undertakes to transmit Your Data in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

Flatmate Finders undertakes to implement appropriate measures to ensure security of Your Data against inappropriate behaviour by Flatmate Finders' staff-members and contractors. These include:

  • training for staff in relation to privacy;
  • access control, to limit access to Your Data to those staff and contractors who have legitimate reasons to access it;
  • particularly in the case of sensitive data, audit trails of accesses, including the identities of staff and contractors accessing the data;
  • reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behaviour;
  • declaration of appropriately strong sanctions that are to be applied in the event of inappropriate behaviour
  • clear communication of policies and sanctions; and
  • processes to audit, to investigate and to impose sanctions.

Data use

Use refers to the application of Your Data by any part of Flatmate Finders, or any staff-member or contractor of Flatmate Finders in the course of their work.

Flatmate Finders undertakes to use Your Data only for:

  • the purposes for which it was collected;
  • such other purposes as are subsequently agreed between Flatmate Finders and You;
  • such additional purposes as may be required by law. In these circumstances, Flatmate Finders will take any reasonable steps available to it to communicate to You that the use has occurred, unless it is precluded from doing so by law; and
  • such additional purposes as are authorised by law (in particular to protect Flatmate Finders' interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Flatmate Finders or have committed a breach of the criminal law).

Flatmate Finders undertakes to use YourData only if it has demonstrable relevance to the particular use to which it is being put.

Flatmate Finders undertakes to use YourData in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.

Data disclosure

Disclosure refers to making YourData available to any party other than Flatmate Finders and You. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.

Flatmate Finders undertakes to disclose Your Data only under the following circumstances:

  • in the course of business being conducted between You and Flatmate Finders, where disclosure is necessary to a contractor, such as a transport company. Where Your Data is disclosed in this way, Flatmate Finders undertakes to exercise control over Flatmate Finders' contractors to ensure that their actions are compliant with these Terms;
  • in other circumstances that are directly implied by the purpose agreed between You and Flatmate Finders at the time of data collection or subsequently. Where Your Data is disclosed in this way, Flatmate Finders undertakes to exercise control over Flatmate Finders' contractors to ensure that their actions are compliant with these Terms;
  • with your consent, or at your request;
  • where required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena. In these circumstances, Flatmate Finders will take any reasonable steps available to it to communicate to You that the disclosure has occurred, unless it is precluded from doing so by law;
  • where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where Flatmate Finders believes on reasonable grounds that the disclosure of YourData will materially assist in the protection of the life of health of some person), provided that Flatmate Finders will apply due diligence to ensure that the exercise of the permission is justifiable.

In all cases, Flatmate Finders undertakes to disclose only such of Your Data as is necessary in the particular circumstances.

Data retention and destruction

Subject to the qualifications immediately below, Flatmate Finders undertakes:

  • to retain Your Data only as long as is consistent with its purpose; and
  • to destroy Your Data when its purpose has expired, and to do so in such a manner that Your Data is not subsequently capable of being recovered.

This undertaking is qualified as follows:

  • Your Data may be retained in Flatmate Finders' logs, backups and audit trails within short-term retention cycles that are devised to protect the company's operations. In such cases, Your Data will be destroyed in accordance with those cycles;
  • Your Data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or sub poena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, Flatmate Finders:
    • will take any reasonable steps available to it to communicate to You that Your Data is being retained, unless it is precluded from doing so by law; and
    • will only retain Your Data while that provision is current, and will then destroy Your Data;
  • Your Data may be retained beyond the expiry of its purpose if it is authorised by law (in particular to protect Flatmate Finders' interests, e.g. if it believes on reasonable grounds that You have failed to fulfil your undertakings to Flatmate Finders or have committed a breach of the criminal law). In these circumstances, Flatmate Finders will only retain Your Data while that situation is current, and will then destroy Your Data.

Access by you to your personal data

Flatmate Finders undertakes to provide you with access to Your Data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, Flatmate Finders undertakes to enable access:

  • conveniently;
  • without unreasonable delay; and
  • without cost.

Flatmate Finders undertakes to establish and operate identity authentication protections for access to Your Data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with Flatmate Finders (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of Your Data, Flatmate Finders undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of Your Data.

You undertake:

  • not to seek access for frivolous purposes, or unreasonably frequently;
  • to accept that deletion of some data may not be consistent with the provision of particular services by Flatmate Finders to you.

Information about data-handling practices

Flatmate Finders undertakes to make information available to you about the manner in which Flatmate Finders handles your data:

  • in general terms, in a readily accessible manner; and
  • in more specific terms, on request.

Where Your Data is disclosed to a contractor, Flatmate Finders undertakes to make information available to you on request about the manner in which Flatmate Finders' contractors handle your data.

Flatmate Finders undertakes to ensure that the information provided is meaningful, and addresses your concerns.

You undertake:

  • not to seek such information for frivolous purposes, or unreasonably frequently; and
  • to accept that the disclosure of excessive detail may harm the security of Your Data and Flatmate Finders' business processes, and may harm Flatmate Finders' commercial interests.

Handling of enquiries, general concerns & complaints

If you have enquiries, general concerns, or complaints about these Terms, or about Flatmate Finders' behaviour in relation to these Terms, you undertake:

  • to communicate them in the first instance:
    • to Flatmate Finders only;
    • in sufficient detail;
    • through a channel made available by Flatmate Finders for that purpose;

Flatmate Finders undertakes:

  • to provide one or more channels for communications to Flatmate Finders, which are convenient to users;
  • to promptly provide acknowledgement of the receipt of communications, including the provision of a copy of the communication, the date and time it was registered, and Flatmate Finders' reference-code for the communication;
  • to promptly provide a response to the communication, in an appropriate and meaningful manner.

You further undertake to not pursue Flatmate Finders through any Regulator or the media:

  • until and unless Flatmate Finders has had a reasonable opportunity to respond to the initial communication; and
  • while Flatmate Finders and you remain are conducting a meaningful dialogue about the matter.

Enforcement

Flatmate Finders declares that its undertakings in these Terms are intended to create legal obligations, and that those obligations are intended to be enforceable under appropriate laws in appropriate jurisdictions. These include laws relating to data protection, privacy, fair trading, corporations and criminal laws.

You undertake to seek enforcement only in a jurisdiction that is relevant to the transactions that have taken place between You and Flatmate Finders, in particular the jurisdiction in which you live or in which you performed the relevant acts, and the jurisdiction in which Flatmate Finders is domiciled or performed the relevant acts.

If you wish to discover the relevant laws in any particular jurisdiction, Flatmate Finders draws your attention to the following resources:

Changes to these privacy undertakings

Flatmate Finders undertakes:

  • not to materially change these Terms in a manner that reduces the protections for Your Data;
  • to take all possible steps to prevent any company that acquires this company or any of its relevant assets from materially changing the Terms applicable to Your Data in a manner that reduces the protections for Your Data;
  • where it is considering making changes to these Terms, or creating more specific Terms relating to specific services, to consult with appropriate representative and advocacy organisations;
  • where it makes changes to these Terms, to ensure that the differences between successive versions are readily accessible;
  • to maintain all prior versions of these Terms in such a manner that they are dated, and readily accessible.

Definitions

Flatmate Finders means Linksoft Solutions Pty Ltd.

Your Data means data that is capable of being associated with you, whether or not it includes an explicit identifier such as your name or customer number. In particular, it encompasses all data that Flatmate Finders is capable of correlating with you, using such means as server-logs and cookie-contents.

Your Data does not refer to data that can no longer be associated with you. This includes aggregated data that does not and cannot identify the individuals whose data are included in the aggregation.

Consent means your concurrence with an action to be taken by Flatmate Finders. Consent may be express or implicit, but in either case must be informed and freely-given.

 

Copyright in the Privacy Statement Template is owned by Roger Clarke's company, Xamax Consultancy Pty Ltd.

WIN an Apple iPad Mini
Win an iPad Mini
If you find a home or flatmate on this service you'll go in the monthly draw to win an Apple iPad Mini 16 GB WiFi.
Terms & conditions
Find us on Facebook
Join us on Facebook
Join us on Facebook!
Share your stories, enter our promotions and be part of the fun! Open our Facebook page and "Like" us to join in.
What people say about us
  • Profile Thumbnail
    Flatmate Finders is a great service. They are the only service I know of that offer a 100% money back guarantee. I have used this service and found the support team extremely helpful and I have no hesitation in recommending them.
    Craig B Sep 30, 2014
  • Profile Thumbnail
    I very much appreciate your awesome service - I tell everyone how fabulous Flatmate Finders is. Thanks a million.
    Karen H Sep 30, 2014
  • Profile Thumbnail
    It is the first time I used Flatmate Finders and I found it very easy to find flatmates through it. I loved the fact that I could do it all on my phone and also the personalised feedback was great.
    Piyumi G Sep 29, 2014
  • Profile Thumbnail
    Flatmate Finders has a good range of quality people. Didn't even bother with other websites!
    Alice G Sep 28, 2014
  • Profile Thumbnail
    Flatmate Finders is a great place to find the perfect flatmate. Happy with the ease of the whole process. Can highly recommend Flatmate Finders to anyone!
    Adele F Sep 25, 2014
  • Profile Thumbnail
    I love how the site is set up and how easy it was for me to search and filter the matches. It's easy for me to scan through the list and have a quick way of identifying location, available date and a short description of the people. Keep up the good work!
    Jullietta J Sep 21, 2014
  • Profile Thumbnail
    Thanks for providing this service. It's comprehensive and easy to use. I will definitely use it again when I next have to look for a place to live. Thanks :)
    Moataz H Sep 18, 2014
  • Profile Thumbnail
    Flatmate Finders makes the search for a new flatmate as easy as it can be. I would only use this site and not any of the other competitor products.
    Katherine J Sep 17, 2014
  • Profile Thumbnail
    Thanks for reactivating my profile so quickly guys when the last girl dropped out! You run a great service! Suzan
    Suzan L Sep 15, 2014
  • Profile Thumbnail
    Flatmate Finders is a great system with excellent ways to communicate with prospective flatmates. Brilliant! Thank you Sincerely Christine
    Christine O Sep 12, 2014
  • Profile Thumbnail
    Great service thanks - just a coincidence that a friend's plans fell through and she took the room at very short notice. I found this website to be brilliant and had some terrific candidates for viewings. I would highly recommend your service. Thanks :)
    Jess B Sep 10, 2014
  • Profile Thumbnail
    Flatmate Finders was a great way to find a flatmate. Everyone was courteous and well meaning. Loved all the different ways to contact people - made it really easy. Congrats on organising a great service! Regards, Elle
    Elle M Sep 9, 2014
  • Profile Thumbnail
    Flatmate Finders is a very useful and effective service. Would definitely recommend to others, and fantastic to narrow down the search. Thank you!
    Hannah D Sep 8, 2014
  • Profile Thumbnail
    Flatmate Finders was brilliant! I signed up and within half a day had organised for someone to come and view the place and they loved it. Amazing!
    Sarah O Sep 8, 2014
  • Profile Thumbnail
    I just wanted to say i love your website - the concept of knowing more about a person before inviting them to share your home is brilliant, other websites do this but not as well. Lots of photos and a good messaging system was imperative too.
    Tim G Sep 8, 2014
  • Profile Thumbnail
    Great service as always! Thank you.
    Sara S Sep 6, 2014
  • Profile Thumbnail
    Flatmate Finders is a great web site! Thanks for the forum for matching compatible housemates - it works brilliantly.
    Dean W Sep 5, 2014
  • Profile Thumbnail
    I used a few different websites to try and find a place to live but I found the quality of Flatmate Finders was superb. I really liked the design of the website and the fact there is also no upfront fees with all the features on the site free to use without all the hidden terms and conditions. I especially liked the matching profile system, as it filtered results for you.I was very happy and would definitely use again!
    Eamonn C Sep 4, 2014
  • Profile Thumbnail
    Thank you for the assistance in setting up my profile - then having instant responses and have now found a wonderful flatmate! Good luck to Flatmate Finders - I found it useful, efficient and successful.
    Tamara S Aug 31, 2014
  • Profile Thumbnail
    5 out of 5. Flatmate Finders is a fantastic site. Easy to use and easy to find a new flatmate! Thanks for all your help!
    Kylie L Aug 24, 2014
  • Profile Thumbnail
    Flatmate Finders is a really great way to find compatible people to live with. Will definitely use again!
    Steph M Aug 17, 2014
  • Profile Thumbnail
    Flatmate Finders provides a really good, safe and accurate search with excellent results!
    Stephanie L Aug 15, 2014
  • Profile Thumbnail
    All the places I visited that I was matched with, seemed to be very good choices. It made the process of moving very simple as well. Obviously, like any business like this, it relies on large quantities of people so that you can have a choice in the housing market. Thus, I will definitely be recommending you to friends and family. I also really appreciate your business model and feel that it is very successful.
    Eamonn C Aug 10, 2014
  • Profile Thumbnail
    I've used Flatmate Finders a number of times and it is hands-down the best way to find a housemate. It's so easy and I've made some really great friends through it.
    Rachel P Aug 7, 2014
  • Profile Thumbnail
    Flatmate Finders is an absolute first rate service! It was a pleasure dealing with this company.
    Glen N Aug 6, 2014