Login Help and FAQ

Login Help

For further assistance, send a message to our service team from the Contact Us page.

If you don't receive our email within a few minutes, check your junk or spam folder. To ensure that you receive our emails, add our email address to your contacts before using "Forgot Password" again. Our email address is listed on our Contact Us page.
If you've forgotten your login email address, use the "Forgot Password" link above to submit each of your email addresses until one of them is recognised.
If you don't have access to your email inbox, but you can remember your password, then log in and change your email address. However, if you've forgotten your password, ask our service team to change your login email address so you can reset your password. Please send us the following information:
  • Your full name and mobile number.
  • Your current login email address.
  • The email address that you want to use for your login.
If your login email for this service is the same as your login email for Facebook, then you can use the "Log in with Facebook" button.
However, if your login email for this service is different to Facebook, you'll need to change your login email on this service so it's the same as Facebook before you can use the "Log in with Facebook" button.
If you're an existing user of this service you can create a new profile after you log in by selecting the 'Create New Profile' option on the menu that opens from the page header after you log in.

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